FAQ

HOW DO I PLACE AN ORDER?

Please place all orders through our website. We do not accept telephone orders.

You will need to create an online account to place an order. This will allow you to track current orders and keep
an easily accessible record of previous orders.

 

DO YOUR PRODUCTS CONTAIN BPA?

No, Synergy Packaging products do not contain BPA (Bisphenol A).

 

DO YOU HAVE A SHOWROOM?

Yes, we have a showroom based in Tullamarine.

Visit our showroom at 10 International Square, Tullamarine VIC 3043.

Our office and showroom hours are: Monday to Friday from 8am until 4pm.

We kindly request appointments to be made in advance with our office staff on 03-9338 2626.

 

CAN I ORDER SAMPLES?

We understand that, despite the availability of product images on our website, you may wish to request product
samples. Although we cannot provide free samples, please feel free to order sample packs from our website.
Please also note that a small order surcharge is applicable for all orders less than $200.00 (excl. GST), and
postage costs will also apply. Please Note, when purchasing samples, all stock items are available in Small
Packs (5 units) as a minimum.

 

HOW MUCH WILL FREIGHT COST?

Our freight pricing is calculated based on shipping size, weight and destination. If you require freight pricing,
place your items in the shopping cart and proceed to the checkout. Enter your delivery destination details and
proceed to the freight and terms page. In the event your freight costs cannot be calculated through the website,
we will email a freight price once we have processed your order. You may also organise your own freight for your
orders. Please click on “Customer’s Own Freight” when asked to choose a freight option. Once you have paid for
your order, our warehouse will pack your goods ready for pick up by your chosen freight company. When packed, we
will let you know the weights and dimensions of the boxes and/or pallets so you may obtain your own freight
quotations.

 

WHAT ARE THE PAYMENT METHODS?

We only accept Credit Card (MasterCard or VISA) and Direct Deposit as a payment method. Please note that all
Credit Card payments attract a 1% surcharge. Payments must be made within 48 hours of order submission.

 

WHEN WILL I RECEIVE MY ORDER?

Once we receive payment, please allow approximately 3-5 business days for your order to be packed and despatched
from our warehouse.

 

WHAT IS AN MOQ?

If you are ordering a custom colour or non-stock item, please be aware that a minimum order quantity (MOQ) will
apply. These items are non-stock items and are only made to order. Please allow up to 4 weeks lead time for
custom colours. As a guide, the MOQ for custom coloured bottles is 5,000 units (to the nearest carton), and the
MOQ for custom coloured jars is 3,000 units (to the nearest carton).

Note: Due to COVID-19 lead-times may up to 8-10 weeks depending on the item(s) ordered.

 

WHAT IF A PRODUCT IS OUT OF STOCK?

If a product is out of stock, there will be a lead time until the product will be available. For Bottles and Jars
the lead time is up to 4 weeks and for Caps and Closures the lead time is from 10-12 weeks.

Note: Due to COVID-19 lead-times may be up to 8-10 weeks depending on the item(s) ordered. 

 

CAN I HAVE CUSTOM MADE PACKAGING?

You may customise your packaging with custom-made bottle and jar shapes and colours. Please note that Tooling
costs and/or Minimum Order Quantities are applicable. Please contact us for a quotation.