Synergy does not accept returns based on change of mind, unsuitability of the packaging, or if you have ordered the incorrect stock. We gladly accept returns when Synergy has supplied the incorrect stock. Please do not send returns without speaking with a Customer Service Consultant first, as no credit will be raised for product returns that has not been authorised.
If there are any disputes relating to product specifications, damage during transit, or quantities delivered, please let us know within 14 days of delivery. Any claims made after 14 days will not be accepted. Our Customer Service Team will assess whether or not a refund or exchange is warranted under these circumstances and each case is assessed individually.